Hilton Garden Inn- Cleveland Downtown Earns Outstanding Scores For Guest Loyalty And Overall Service

Cleveland, OH- The Hilton Garden Inn Cleveland Downtown has been awarded top honors in Guest Loyalty. For the month of May 2012, the hotel was ranked #1 for Guest Loyalty out of 35 Hilton Garden Inn hotels in the Great Lakes & Eastern Canada region. Furthermore, the Hilton Garden Inn Cleveland Downtown placed second in the region for Overall Satisfaction. The Great Lakes & Eastern Canada region spans portions of four states from Northern Ohio and Michigan to Upstate New York, as well as Eastern Canada.

These achievements demonstrate the consistency and commitment of the entire hotel team to maintain excellent standards for guest services and products. The Hilton Garden Inn Cleveland Downtown is managed by an operating affiliate of Philadelphia-based GF Management.

About Hilton Garden Inn Cleveland Downtown, OH

The Hilton Garden Inn Cleveland Downtown, located on 1100 Carnegie Avenue, features 240 guest bedrooms and suites with wireless Internet, in room breakfast, and numerous other in room amenities. The Hotel encompasses 20,000 square feet of meeting space, on-site restaurants, fitness center, indoor swimming pool, and 24 hour business center.

Value Place Columbus (Northland), Ohio, Receives “Excellence in Customer Satisfaction” Award

Columbus, OH – GF Management, a Philadelphia-based hotel ownership, management and advisory company, announces that theValue PlaceColumbus (Northland) earned the “2011 Excellence in Customer Satisfaction” award by achieving the highest average guest satisfaction score out of  the175 Value Place hotels in theUS in 2011.  The award was presented at the Value Place Franchise Annual Conference in May 2012.  TheValue PlaceColumbus (Northland), OH, is managed by an operating affiliate of GF Management.

Stan Glander, Executive Vice President of Operations for GF Management, stated: “I am proud of the team at theValue PlaceColumbusfor achieving this milestone in guest satisfaction.  Taking care of our customers reflects the core values of GF, which apply to every hotel in our portfolio whether owned, managed or lender-controlled.” Moe Jamali, hotel General Manager, added: “We have a highly trained staff that is team oriented and proud to provide consistent quality service.”

“At Value Place, our mission is to be an affordable, clean, safe, simple and flexible provider of extended stay lodging,” saysGlenn McFarland, Senior Vice President of Brand and Franchise Operations forValue Place. “We have found an excellent partner in GF Management.  The success of their operations speaks clearly through the satisfaction of our loyalValue Placeguests.” 

The Value PlaceColumbus, located at 6275 Zumstein Drive, Columbus, OH, is an affordable extended stay hotel offering three different types of rooms: studio, studio with sofa sleeper, and double. Every room features full kitchen and all the convenience of a hotel with all the essentials of a furnished apartment. 

For more information on this article please see the Value Place July 2012 Property Newsletter.

About Value Place
Founded in 2002,Value Place is an economy extended stay lodging brand that features remarkably affordable weekly rates, rigorous cleanliness standards and secure temporary lodging with an unparalleled commitment to the comfort, privacy and peace of mind of each guest. Value Place currently has 177 locations open in 31 states. Since opening the firstValue Place property in 2003, 50 franchise groups have committed to build over 300 properties by 2015.

For more information about Value Place visit ValuePlace.com.

10 GF Management Properties Achieve TripAdvisor’s Certificate of Excellence

Philadelphia, PA – GF Management, a Philadelphia-based hotel ownership, management and advisory company, announces that 10 hotels within the GF portfolio have earned the “2012 Certificate of Excellence” award.

The Certificate of Excellence designation is assigned to hotels that consistently achieve outstanding traveler reviews on TripAdvisor. A key determination by TripAdvisor to award the honor is that the listed business must maintain an overall rating of four or higher, out of a possible five. The ratings are derived from the reviews of the travelers providing their feedback on this crucial travel referral site. Additional criteria to the designation include the volume of quality reviews and the hotel’s participation in providing feedback to the reviewers.

The 10 properties are:

  • DoubleTree Suites by Hilton Hotel Philadelphia West – Plymouth Meeting, PA
  • Sheraton Suites Akron/Cuyahoga Falls – Cuyahoga Falls, OH
  • Hilton Garden Inn Cleveland Downtown – Cleveland, OH
  • Comfort Suites – Manassas, VA
  • Embassy Suites Cleveland-Beachwood – Beachwood, OH
  • Hampton Inn & Suites – Cape Coral, FL
  • Courtyard Fresno – Fresno, CA
  • Comfort Inn & Suites Sea World – San Diego, CA
  • Holiday Inn Express – Montgomery, AL
  • Holiday Inn Charlotte Center City – Charlotte, NC

These awards are clear indicators of GF Management’s dedication to the quality of service provided throughout its portfolio.

 

For more information about GF Management visit http://www.gfhotels.com/.

 

GF Management Affiliate Acquires Holiday Inn Charlotte University

Philadelphia, PA – GF Management, a leading national hotel ownership and management company, announces that one of its affiliate, UPHIC Associates, LLC, has acquired the 174-room Holiday Inn Charlotte University at 8520 University Executive Park Drive in Charlotte, NC. The hotel will maintain its affiliation with the Holiday Inn brand and will remain open during a $5 million renovation which will take place during the next 12 to 18 months.

 

The acquisition of the Holiday Inn Charlotte University is the first for GF Management since 2006, and represents the culmination of a strategy developed during the past year to expand the company’s owned portfolio.  Jeffrey Kolessar, Senior Vice President Development of GF Management, stated: “We restructured our acquisition division in early 2011 to identify ownership opportunities that match our investment criteria and allow GF to grow through acquisitions, in addition to our thriving management business.  The Holiday Inn Charlotte University is the first of many acquisitions we expect to complete during the coming years either as internal investments or with equity partners.”  Kolessar added: “We are excited to increase our presence in the dynamic North-Charlotte market.  Holiday Inn is the perfect flag for this hotel, and it is a great complement to our existing 393 room Hilton University Park.”

 

Beacon Hospitality Partners, a global hospitality advisory firm, served as advisor to the seller. “It was a pleasure to work with GF throughout this transaction,” said Brian Waldman, Managing Director of Beacon. “They exhibited professionalism and attention to detail throughout the process, a clear indication that they are serious about acquiring quality hotels.  Thanks to GF’s focus and efficiency, the transaction was extremely smooth and even closed a week ahead of schedule.”

 

With this acquisition, GF owns or manages 22 hotels under the InterContinental Hotels Group (IHG) family of brands, including 12 Holiday Inns. Chris Drazba, Vice President, Owner & Franchise Services for IHG stated: “We are excited to work with GF as owner and operator of another Holiday Inn.  GF knows what it takes to renovate and operate a successful hotel, maintaining above-average operating results and guest satisfaction.  They always take pride in the product presented to the guest, and we are certain the Holiday Inn Charlotte University will be no exception.”

 

Since acquiring its first hotel in 1988, GF has grown into one of America’s leading hotel owners and managers with 15 hospitality assets now under ownership by its principals and affiliates, including four in the state of North Carolina. GF’s current owned and managed portfolio consists of more than 130 hospitality assets in 32 states, comprising over 22,600 rooms.

 

The Holiday Inn Charlotte University is located just north of center-city Charlotte near I-85 and the University of North Carolina Charlotte.  There are 174 guestrooms, where guests enjoy modern conveniences accompanied by southern hospitality. The hotel boasts 5,000 square feet of flexible meeting space and offers such business amenities as a business center and complimentary wireless high speed Internet. The University Patio & Grill, the on-site restaurant and lounge, offers all-American fare. Additional leisure amenities include a fitness center and outdoor pool.

 

SpringHill Suites Chesapeake Suffolk Takes Two Top Brand Honors for 2011

GF Management Affiliate Oversees Dramatic Improvement in Guest Satisfaction

Philadelphia, PA – SSVA Associates LLC, operating affiliate of Philadelphia-based GF Management, announces that the SpringHill Suites Chesapeake Suffolk earned two major brand awards for guest satisfaction performance in 2011: Overall Satisfaction Improvement and High Quality Breakfast Improvement.  The awards were presented by Marriott International, Inc., parent company of the SpringHill Suites brand.

Initially appointed Receiver in November 2010, GF Management’s affiliate inherited a hotel that was ranked #271 out of 273 in Overall Guest Satisfaction.  Through the implementation of proprietary operating systems and diligent hands-on oversight, Overall Guest Satisfaction improved throughout 2011, increasing over 16 percentage points and finishing the year with a ranking of #86 out of 286.  This significant improvement in Overall Satisfaction was recognized by Marriott as the best in the brand.  The hotel also bested all other SpringHill Suites hotels by achieving the most improved High Quality Breakfast satisfaction for 2011.

Ken Kochenour, CEO of GF Management, stated: “I am very proud of our team for earning this tremendous honor, but I am not surprised.  This has been a pattern for GF Management for over 20 years as we have taken control of troubled hotel assets and improved their performance.  I can’t overstate the importance of maintaining positive brand relationships, especially in distress situations, and these awards from Marriott reflect our focus on doing just that.”

Callette Nielsen, vice president and global brand manager for SpringHill Suites stated: “The concept of the SpringHill Suites brand is to offer guests inspirational spaces to work, relax, unwind and sleep. High guest satisfaction scores are an indicator that a hotel manager is executing the brand’s vision and providing the guest with the experience we strive for. That the SpringHill Suites Chesapeake Suffolk has come such a long way in a short time is a testament to GF Management’s commitment to Marriott’s vision for the overall guest experience.”

The SpringHill Suites Chesapeake Suffolk, located at 2424 Gum Road in Chesapeake, Va., offers 93 suites, complimentary hot breakfast and access to Marriott’s award-winning frequent guest program Marriott Rewards.  Through its affiliates, GF Management currently operates six Marriott hotels representing three different brands in five states, with several more in the pipeline.

About GF Management

GF Management is an award-winning, full-service hospitality ownership, management and advisory company founded in 1988 and based in Center City Philadelphia. With more than 125 hospitality assets under management, including hotels, resorts, conference centers, catering facilities, condominiums and golf courses in 30 states, GF Management, through affiliates, specializes in third-party management, receiverships, asset management and advisory services for a variety of private, institutional and banking clients. Many of GF’s core hospitality assets within the property portfolio are owned by its principals and therein provide the strength and balance of ownership and management. The Company is currently seeking to expand its portfolio of full-service ownership and management assignments through long-term contracts and joint-venture investment opportunities.

For more information about GF Management call 215-972-2222 or visit www.GFHotels.com.